Customers
Questions
and Answers
As
a customer of Maypace the acquisition will initially not affect you at all.
However, over the coming months as the combined company takes shape we will be
meeting with you to discuss the new services and solutions that we are able to
offer. Your current service levels will be maintained and improved with enhanced
technical resources.
Who
do I place orders with and trade with the new business?
Maypace
will be trading as LuxTech immediately and looking for customers to place orders
on this company. Customers will also still be able to place orders on Maypace
whilst account departments make appropriate changes.
Your
contacts will remain the same for the immediate future. As we integrate the
businesses there will be changes but these will be as seamless as possible and
will enhance your experience in dealing with Maypace.
Who
can I discuss this the acquisition with?
Your
first contact will be your Account Manager who will contact you shortly, if they
have not already done so. They will be able to articulate the benefits that are
more specific to your business and will discuss further the services and
solutions LuxTech are able to provide. We will be launching a new version of our
website (www.luxtech.co.uk) to communicate our progress and this will be updated
regularly to keep you informed.
Who
do I log support calls with?
In the short term you will log your support calls using the same process and contact details as you do already for both in and out of hours cover. In time we will introduce you to the LuxTech Support Portal and many other great new support features.
How
will I benefit from the acquisition?
With
our combined capabilities we are able to offer an extended service from the very
start. With immediate effect this includes enhanced support services,
multi-vendor solutions and an independent consultative approach to Telephony
solutions.
Additional
Questions
and Answers
The
acquisition will create a larger organisation able to compete in opportunities
where previously we were limited based on our size. It strengthens our position
in the marketplace and allows us to diversify by utilising the skills we possess
and refocusing them. During early discussions many benefits of the combined
entity became clear to the directors of both companies.
These
benefits include:
Discussions
have been taking place between the two companies for a
while.
Initial
discussions highlighted areas where the two companies could work together in
partnership. As time progressed it became apparent that our shared challenges
regarding growth, technology adoption and market coverage would be more easily
addressed as one organisation.
The
current economic climate makes the decision to merge even more
compelling.
What
will the management look like?
The
existing directors and key personnel of both companies will continue to lead and
develop the business. The best processes and practices from both companies will
be retained.
Was
the acquisition required due to the financial pressures of our
industries?
Both
businesses are capable of standing alone in the marketplace. However as time
progressed and the pressures of the credit crunch took hold, it became even more
evident that the acquisition helps to ensure we have the best possible start for
the new organisation. LuxTech will be able to deliver revenues close to £10
million with sustainable profits and a strong cash
position.
The long term goal is to
differentiate ourselves from our competitors with the services and solutions we
provide. This will be achieved by continuing to deliver in the LAN
infrastructure arena and now be able to diversify into the application space,
new partnerships and support services.
The immediate plan is to bring the
businesses together and to adopt best practice. This will be achieved by
creating best practice workshops where we have representatives from all parts of
the business.